我(wo)(wo)是國棉一(yi)廠的住(zhu)戶，今年三月我(wo)(wo)們(men)兩(liang)棟樓(lou)剛交的錢，現在(zai)貴公司(si)(si)在(zai)一(yi)廠施工(gong)，有五棟舊樓(lou)，就是沒有我(wo)(wo)們(men)這兩(liang)棟樓(lou)，聽說交款單(dan)還沒到施工(gong)部，希望(wang)貴公司(si)(si)能盡(jin)快(kuai)安排(pai)，我(wo)(wo)們(men)也想盡(jin)快(kuai)使用(yong)干凈便宜的天(tian)然氣(qi)。希望(wang)貴公司(si)(si)裝完一(yi)棟樓(lou)通氣(qi)一(yi)棟，不要(yao)統一(yi)通氣(qi)。

用(yong)(yong)戶(hu)(hu)： 您(nin)好！3月(yue)21日我(wo)們(men)才收到西北國棉一(yi)(yi)廠(chang)(chang)12、13、17、18號樓(lou)（103戶(hu)(hu)）交款單。17、18號樓(lou)已安排(pai)施(shi)(shi)工(gong)(gong)。12、13號樓(lou)已委托設(she)(she)計，等設(she)(she)計文件(jian)審(shen)批后，將按用(yong)(yong)戶(hu)(hu)交費的(de)(de)時間先后依(yi)次施(shi)(shi)工(gong)(gong)；若(ruo)目(mu)前(qian)在(zai)一(yi)(yi)廠(chang)(chang)施(shi)(shi)工(gong)(gong)的(de)(de)工(gong)(gong)程未(wei)完(wan)(wan)，我(wo)們(men)將一(yi)(yi)并安排(pai)施(shi)(shi)工(gong)(gong)。通(tong)氣(qi)(qi)問題，我(wo)公(gong)司堅持具(ju)備(bei)條件(jian)及時通(tong)氣(qi)(qi)的(de)(de)原則，不存(cun)在(zai)統(tong)一(yi)(yi)通(tong)氣(qi)(qi)。在(zai)安裝完(wan)(wan)成后，若(ruo)具(ju)備(bei)條件(jian)，將會及時安排(pai)通(tong)氣(qi)(qi)。 

請將天(tian)然氣(qi)供暖的(de)過程，收費和管理(li)介(jie)紹一(yi)下可以嗎？

留言回復： 尊(zun)敬的用(yong)戶： 您好！天(tian)(tian)然(ran)氣(qi)的供(gong)(gong)暖(nuan)(nuan)(nuan)(nuan)過程(cheng)(cheng)(cheng)、收費(fei)和(he)管理情(qing)況(kuang)如下。 1、首(shou)先要與咸(xian)陽(yang)(yang)市(shi)(shi)(shi)天(tian)(tian)然(ran)氣(qi)工(gong)(gong)(gong)(gong)程(cheng)(cheng)(cheng)籌資(zi)(zi)辦公(gong)室聯(lian)系天(tian)(tian)然(ran)氣(qi)供(gong)(gong)暖(nuan)(nuan)(nuan)(nuan)用(yong)氣(qi)繳費(fei)事宜(yi)，然(ran)后(hou)(hou)經(jing)(jing)咸(xian)陽(yang)(yang)市(shi)(shi)(shi)燃氣(qi)熱力設(she)(she)(she)計(ji)(ji)(ji)院(yuan)，根據已公(gong)布天(tian)(tian)然(ran)氣(qi)管網和(he)用(yong)戶采(cai)(cai)暖(nuan)(nuan)(nuan)(nuan)地點的情(qing)況(kuang)，進(jin)行(xing)(xing)現場堪測，具備(bei)天(tian)(tian)然(ran)氣(qi)供(gong)(gong)暖(nuan)(nuan)(nuan)(nuan)條件(jian)(jian)的，咸(xian)陽(yang)(yang)市(shi)(shi)(shi)天(tian)(tian)然(ran)氣(qi)工(gong)(gong)(gong)(gong)程(cheng)(cheng)(cheng)籌資(zi)(zi)辦公(gong)室與用(yong)戶達(da)成天(tian)(tian)然(ran)氣(qi)供(gong)(gong)暖(nuan)(nuan)(nuan)(nuan)用(yong)氣(qi)協議，并按政府文件(jian)(jian)規定辦理相關(guan)交費(fei)手續(xu)。 2、 由咸(xian)陽(yang)(yang)市(shi)(shi)(shi)天(tian)(tian)然(ran)氣(qi)工(gong)(gong)(gong)(gong)程(cheng)(cheng)(cheng)籌資(zi)(zi)辦公(gong)室向天(tian)(tian)然(ran)氣(qi)總公(gong)司(si)經(jing)(jing)營(ying)(ying)(ying)計(ji)(ji)(ji)劃部(bu)提供(gong)(gong)籌資(zi)(zi)合(he)(he)同。 3、 經(jing)(jing)營(ying)(ying)(ying)計(ji)(ji)(ji)劃部(bu)根據籌資(zi)(zi)合(he)(he)同按公(gong)司(si)的整體工(gong)(gong)(gong)(gong)作(zuo)(zuo)安排，向工(gong)(gong)(gong)(gong)程(cheng)(cheng)(cheng)部(bu)下達(da)工(gong)(gong)(gong)(gong)程(cheng)(cheng)(cheng)安裝任(ren)務(wu)。 4、 工(gong)(gong)(gong)(gong)程(cheng)(cheng)(cheng)部(bu)接到任(ren)務(wu)后(hou)(hou)，委托(tuo)咸(xian)陽(yang)(yang)市(shi)(shi)(shi)天(tian)(tian)然(ran)氣(qi)熱力設(she)(she)(she)計(ji)(ji)(ji)院(yuan)進(jin)行(xing)(xing)設(she)(she)(she)計(ji)(ji)(ji)，設(she)(she)(she)計(ji)(ji)(ji)完成后(hou)(hou)，工(gong)(gong)(gong)(gong)程(cheng)(cheng)(cheng)部(bu)向施(shi)(shi)工(gong)(gong)(gong)(gong)單(dan)位下發工(gong)(gong)(gong)(gong)作(zuo)(zuo)任(ren)務(wu)，施(shi)(shi)工(gong)(gong)(gong)(gong)單(dan)位按照工(gong)(gong)(gong)(gong)作(zuo)(zuo)任(ren)務(wu)和(he)設(she)(she)(she)計(ji)(ji)(ji)文件(jian)(jian)辦理相關(guan)手續(xu)后(hou)(hou)進(jin)行(xing)(xing)施(shi)(shi)工(gong)(gong)(gong)(gong)。 5、 施(shi)(shi)工(gong)(gong)(gong)(gong)完成驗收合(he)(he)格后(hou)(hou)，工(gong)(gong)(gong)(gong)程(cheng)(cheng)(cheng)部(bu)組織向用(yong)戶供(gong)(gong)氣(qi)采(cai)(cai)暖(nuan)(nuan)(nuan)(nuan)。（注：用(yong)戶自備(bei)采(cai)(cai)暖(nuan)(nuan)(nuan)(nuan)設(she)(she)(she)備(bei)，要符合(he)(he)安全使用(yong)天(tian)(tian)然(ran)氣(qi)的條件(jian)(jian)。） 6、 通氣(qi)完成檢驗合(he)(he)格后(hou)(hou)，工(gong)(gong)(gong)(gong)程(cheng)(cheng)(cheng)部(bu)將工(gong)(gong)(gong)(gong)程(cheng)(cheng)(cheng)交運營(ying)(ying)(ying)部(bu)門進(jin)行(xing)(xing)管理。 希望我們(men)的介(jie)紹(shao)能(neng)使您滿(man)意，如果您還(huan)有疑問，我們(men)很愿(yuan)意為您當面介(jie)紹(shao)情(qing)況(kuang)，消(xiao)除您的疑慮。 咸(xian)陽(yang)(yang)市(shi)(shi)(shi)天(tian)(tian)然(ran)氣(qi)總公(gong)司(si) 2005年1月10日

留言內容(rong)：現在795廠(chang)有十幾棟樓安(an)裝完畢(bi)沒通氣，最長的(de)已有兩(liang)個月(yue)了，已嚴重影響居民們的(de)正常生活，希望查清原因，給795廠(chang)家屬區居民一個滿(man)意的(de)答復。

留(liu)言回復：接(jie)籌資辦電話通(tong)知因未繳納報警(jing)器費用，基(ji)于用戶安全考(kao)慮，暫(zan)不能給予通(tong)氣。

文(wen)匯(hui)小區(qu)委5#樓(lou)何時能通天(tian)然氣(qi)？

留言回復：文匯小區(qu)5#樓11月(yue)1日(ri)(ri)交費，11月(yue)20日(ri)(ri)設(she)計完(wan)成，12月(yue)2日(ri)(ri)與1、2號樓共同交底施(shi)工。目前，孔已打完(wan)，預(yu)置樓前管，室內12月(yue)10日(ri)(ri)準備掛(gua)表。